The Worst Of The Worst
The night clerk-Charles accused us of something we did not do and threatened to call police for no reason. We felt racially targeted and were treated like dirt by Charles. The hotel was given ample time to make things right, but refused to do so. I wouldn’t recommend staying here if you’re a person of color.
Sue Braaten, Owner at Best Western Wesley Inn & Suites, responded to this review Hello Mr. Pevzner, we again apologize for the unfortunate events that transpired on December 31, 2020. The repeated noise complaints by other guests that evening were communicated to you. You and your guest continued to make noise unacceptable to those around you past 3am. Following your stay multiple attempts to reconcile by our staff were made. On each occasion you refused. Your allegation that our team is motivated by race is false. We have notified Trip Advisor about this misrepresentation and trust it will be remedied.
Planning Another Stay Soon
I use this particular hotel in Gig Harbor every time I go there. I am always treated well, sleep well and enjoy my stay. The owners and staff are all amazing and I could never say enough good things about how caring and helpful and professional each of them is. Breakfast items are always tasty and the coffee is rich and abundant. The hotel is nicely appointed and kept up. It is pet friendly also, which is a plus now that we have a pup.
BWWesleyInn, Sales Manager at BEST WESTERN PLUS Wesley Inn & Suites, responded to this review Dear cathygSpokane, We are so glad to hear that you are well taken care of each time you return. Our guests become like family and we want them to know how important they are to us. Now that you have a new puppy, he will become part of the family, as well. Your review is so kind and I will pass on your thoughts to the rest of the staff. I am sure our fellow travelers will be happy to hear your experience with the Wesley Inn, too. We always look forward to having you back. Happy traveling until the next time you make it to the harbor. Kindly, Kathy sales Manager
Best Bed Great Service
I checked in with my husband to a Fireplace/Jacuzzi/balcony suite over the weekend. The hotel is beautiful and you can tell that a lot of time went into it to make it look beautiful. The rooms are huge and the beds are better than Westin’s bed which is what they mostly known for. The breakfast was great and hot and there was a lot of different selections to meet all picky eaters needs. I wish I could live here.
BWWesleyInn, Sales Manager at BEST WESTERN PLUS Wesley Inn & Suites, responded to this review Dear EmmaHeat, It sounds like you had a lovely time here in the harbor and especially at our Wesley Inn. Thank you for taking the time to let us know of your experience. Your comments do make a difference and they are passed on to the rest of the staff. Yes, we do hear from the guests quite often about our comfy beds. That should be one of the best things about staying at a hotel! We appreciate you noticing so many things that are done to give our guests a welcoming feeling, like coming home. Just know that we have a variety of rooms and we would love to have you come back and stay as long as you want! Please let us know how we can help you in the future. Kindly, Kathy Sales Manager
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No Insulation Between Rooms
Everything about this place is good except for one important thing. The walls are paper thin. You can hear people walking and talking in the hallway. Somebody came in next door at 11:30 p.m. and you could hear the person walking around the room. On the other side at 4:30 a..m.. we heard people making banging noises which stopped after I banged on the wall . Bring earplugs if you stay here.
BWWesleyInn, Sales Manager at Best Western Wesley Inn & Suites, responded to this review Good morning, esperandrich, Thank you for choosing to stay with us and we do appreciate you sharing your experience. Our staff wants every guest to feel welcomed, comfortable in their rooms and “at home”. We apologize for not exceeding your expectations and helping to provide a wonderful stay. Our rooms are in the process of being refreshed and with that are addressing the soundproofing. Esperandrich, you are valued guests and we do hope to have another opportunity to serve you and have you leave with new memories and a lovely experience. Please let us know how we may help you in the future. Kindly, The Staff of the Wesley Inn & Suites
Enjoy The Best Of What Gig Harbor Has To Offer
We are located on the edge of downtown Gig Harbors quaint waterfront, just steps away from a variety of restaurants, antique shops, boutiques, and art galleries. Heritage Distillery and 7 Seas Brewery are open for tasting and just a mile away. Once here you dont have to use your car because everything is so close.
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Great People Room Outdated
I have to say, the people that worked here were really friendly, helpful and wonderful! And this establishment did allow dogs, which we so appreciated. We had a suite, and the bathroom itself was small and pretty crammed space plus the sink in it was so small, although we did appreciate having a vanity with sink outside the bathroom. The room was outdated, and sadly was a big disappointment. The breakfast the next day, considering the whole Covid-19 was going on, was really nicely done, with a pretty big variety, some items were packaged up, but that was fine, and something for everyone really much better than alot of the other hotels we have been to, so that was a plus! It was located pretty far from the waterfront part of town, so we had to drive there. I doubt we would stay there again.
Lovely Place Hidden In The Trees
Well run hotel nestled among the trees in Gig Harbor. Our king room had a microwave and a small refrigerator. We stay here on our way to Port Angeles to catch the MV Coho for our annual Victoria vacation. The drive through Tacoma is always awful, so we get over the Pass, through Tacoma then settle in here for a quiet evening.
BWWesleyInn, Sales Manager at Best Western Wesley Inn & Suites, responded to this review Good morning, Rebecca, Thank you for your kind words regarding the Wesley Inn. We so appreciate you taking time to share your experience. Our guests have enjoyed the convenience of having the Keurig coffeemaker and the other amenities in the rooms. If you try one of the great restaurants in town and have leftovers to warm up later, they are great to have. We are so glad you have continued to stay with us, while on your way to Victoria. It is a beautiful drive and a lovely ferry ride to Victoria. What a great place to vacation! Rebecca, we so appreciate you choosing to stay with us and please let us know how we may help you in the future. Kindly, The Staff of the Wesley Inn & Suites
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Four Stayed & Four Praised
All four of my colleagues liked the Wesley. We especially enjoyed breakfast. Clean, friendly and professional staff with a nice looking hotel in a wooded environment. Gig Harbor does not have a lot of hotel options. This has to be one of the best. Recommended
BWWesleyInn, Sales Manager at Best Western Wesley Inn & Suites, responded to this review Good morning, Mr. Robert D., I loved your caption! Please tell the others, thank you for your collective review! The staff always enjoys hearing positive and encouraging comments. Traveling can be challenging at times, so we want to make it as comfortable and inviting as we can for each guest. Thank you, Mr. Robert D., for letting us know, we took good care of your group. Please let us know when you are back in the harbor. We would love another opportunity to serve you in the future. Enjoy the sunny days and the travels ahead. Kindly, Kathy Sales Manager
Boutique Style Feel In Chain Hotel
Best Western Inn and Suites in Gig Harbor is a pleasant small two story hotel right off highway, and just a short drive or trolley ride from downtown Gig Harbor. Architecture looks more like an inn than a typical chain hotel. Lobby is lean and bright with coffee available. The breakfast area is open to the Lobby area. Breakfast is included with stay and is typical hotel limited buffet, although probably better than most . We stayed in a queen double on second floor. Rooms were clean with small mini frig, keurug coffee and microwave. Nice soft white sheets and fluffy white towels. Front desk staff was wonderful! Very helpful from first making our last minute room reservation to helping us plan restaurant choices and boat tours. Very very friendly and helpful. We needed a wine opener and one was given to us in a nice white box with hotel logo . I would definitely stay here again
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Great Experience All Around
The hotel staff is amazing and the location has been perfect for our business conference and meetings. The rooms are very clean and comfortable the food is great , but the part that sets this place apart from the rest is the friendly hotel staff. They really do care about you.
BWWesleyInn, Sales Manager at BEST WESTERN PLUS Wesley Inn & Suites, responded to this review Dear MacReviewer, It has been such a great experience having your conference with us. It is rewarding to know that not only have the rooms been clean and comfortable, but our staff has been taking care of you, as well. It is such a pleasure for us and you all become like family. Please let us know how we may help you in the future. It would be great to see you all again. Kindly, Kathy Sales Manager
Best Western At Gig Harbor
Excellent service, clean, great area of Gig Harbor. Would totally stay here again! The owners were around and that is refreshing to see. The breakfast is outstanding – great fruit. The outdoor pool and sitting around the pool is great too.
BWWesleyInn, Sales Manager at BEST WESTERN PLUS Wesley Inn & Suites, responded to this review Dear 744janiem, Wow! We are so glad you stayed with us, too! What great comments and especially the ones about the owners. Yes, they are here at least five days a week and are a very important part of our team. The hot breakfast buffet has become a favorite of our guests, so we appreciate the positive comments. We hope you do have the opportunity to come back to the harbor for a visit. It would be great to have you with us again! Each season has something special to offer. Until then….. Enjoy the holidays! Kindly, Kathy Sales Manager
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Business In Gig Harbor
Comfortable, warm, friendly, welcoming, very good breakfast, gym next door and in one of the most beautiful small harbor towns in America. A plethora of places to eat, and when the sun is out Mt. Rainer, covered in snow is splendid to see, and with boats on the Sound, white caps on the water, and dark green evergreens glistening after a rain, and the air fresh, it is one of the most invigorating, and pleasant places to be, and the hotel is the best place in the area for business travelers, of which I was one, to stay.
Great Service Clean Rooms
Spent the weekend exploring Gig Harbor. Booked in for two nights in a king jacuzzi suite with fireplace. Efficient and friendly check-in. Room was clean. Enjoyed the typical buffet breakfast found at most Best Westerns. Will return if we’re ever in the neighbourhood again.
BWWesleyInn, Sales Manager at Best Western Wesley Inn & Suites, responded to this review Thank you so much for choosing to stay with us and we appreciate your kind comments. It is nice to hear you enjoyed your stay in the jacuzzi, fireplace suite and found it to be clean and ready. Our staff is here to help our guests have a wonderful time from reservations, check in through check out. Thank you for noticing! We do hope you are in the neighborhood again, as we would love to serve you! Please let us know how we may help you. Kindly, The Staff of the Wesley Inn & Suites
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Lovely Hotel In Gig Harbor
We recently stayed at the Best Western Wesley Inn and Suites in Gig Harbor. This hotel is lovely on the outside and on the inside. The woman at the front desk was very welcoming. We were able to get into our room before check in time. The room was very roomy. There was a sitting area with a comfortable chair. The king size bed was very comfortable. The room smelled fresh and clean. The breakfast was very good. It included fresh baked cinnamon rolls. And the coffee was very good. I would highly recommend this hotel.
BWWesleyInn, Sales Manager at Best Western Wesley Inn & Suites, responded to this review Good morning, Duckie138, What a lovely review! Thank you for sharing your experience with us and our fellow travelers. Your comments are so kind, but knowing that you had a wonderful time, means the most. Our staff is dedicated to exceeding our guest’s expectations and we hope we did. It was a pleasure to serve you and please let us know if we may help you in the future. Kindly, The Staff of the Wesley Inn & Suites
Nice Hotel A Distance From Main Attractions
Overall, this hotel was very pleasant with lovely grounds and excellent breakfast. The room seemed somewhat dated, but included a fridge and microwave plus business desk. The rate per night was high compared to other Best Western Plus hotels we have stayed in, likely due to the popularity of Gig Harbor and limited accommodation choice. Also, the hotel was quite a distance from the very picturesque harbor, popular restaurants and shops.
BWWesleyInn, Sales Manager at Best Western Wesley Inn & Suites, responded to this review Good morning, Mr. Khalid S., We appreciate you taking the time to let our fellow travelers know about your experience. Your kind words regarding the breakfast and the grounds will be passed on to Betsy, who takes care of the breakfast and Flora, who does most of the planting and care taking of the gardens. They add so much to the guest’s time here. Our property has been in the process of some significant changes over the last year and a half with the remodel of the lobby and the addition of the elevator. Both have been well received. The rooms have gone through some updating, with more to come in the year ahead. Mr. Khalid S., thank you for your review and we look forward to hopefully seeing you again in the future. Kindly, Kathy Sales Manager
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Emergency Stay During Snow Storm
We were hit with a storm that forced us from our home. We turned to our local Best Western in Gig Harbor, and they met all our needs. We were pretty much confined to the Inn for three days to wait out the storm. The room was excellent, the staff extraordinary in seeing to our needs, and the owners were one top of things during a difficult time in managing a power outage and over a foot of snow making access difficult. We know where to go if this sort of thing confronts us again.
BWWesleyInn, Sales Manager at Best Western Wesley Inn & Suites, responded to this review Good afternoon, Mr. Ronald T., What a pleasure it was to have you with us and to share in the snow experience. We appreciate how so many of you special guests made being in a power outage actually enjoyable. It is the common goal of getting through challenges of both the snow and no power, that bring out the best in all of us. It really was our pleasure to take care of you and to make sure everyone was safe and had what they needed. You are a wonderful part of our new community. We do hope to have the pleasure of serving you again,. Please let us know how we may help you. Kindly, The Staff of the Wesley Inn & Suites
Where Guests Are Viewed As Family
Beautifully decorated lobby, thorough orientation from front desk upon arrival, unbeatable breakfast, tight security of property, nicely updated rooms – bravo on the bathroom redo, comfortable beds, everything working properly, in-room microwave, refrig and coffee maker. Great stay.
BWWesleyInn, Sales Manager at Best Western Wesley Inn & Suites, responded to this review Good morning, Jane S., What a kind and thoughtful review! Your comments mean a lot to our staff, but knowing you enjoyed your time with us, is what matters the most! Thank you for noticing so many details at the property. It is all done with you, our guests, in mind. Jane S., we do hope your travels bring you back to the harbor and us again. We would love to see you! Kindly, The Staff of the Wesley Inn & Suites
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